orchestration layer spanning channels like chat, voice, portal and CRM—integrated into Salesforce/Genesys landscapes. A scalable... to have Experience with Salesforce (Agentforce), Genesys, or comparable CRM/contact-center ecosystems. Familiarity with Azure...
. An enterprise-ready agent orchestration layer spanning channels like chat, voice, portal and CRM—integrated into Salesforce/Genesys... communication skills. ​Nice to have Experience with Salesforce (Agentforce), Genesys, or comparable CRM/contact-center...
) and interface technology (e.g. REST API and OpenAPI) Experience with Genesys Cloud and AI (e.g. voice or chatbots...
global service processes and data across Salesforce Service Cloud, Genesys and SAP Set and steer the end to end roadmap... Genesys and SAP You are data savvy, with knowledge in data modelling, master data management, data quality and analytics...
and model landscapes (e.g. Cognigy, Salesforce Service Cloud, Genesys) You collaborate with a wide range of stakeholders... with platforms such as Cognigy, Salesforce Service Cloud, or Genesys Model Evaluation & Analytics You are adept in defining...
, integrated, and operationally sound customer service platforms based on Genesys, Novomind and Microsoft Dynamics 365 Contact... solutions at least, ideally with one of the following platforms: Genesys (Cloud or Engage) Novomind Dynamics 365 Contact...
service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk). Proven experience leading multi-year service...
-Center-Szenarien (OmniPCX/CCD), inkl. Skill-Routing, Reporting und Agent-Desktop;Integrationen (z. B. Genesys/RSI...