, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
of the Inside Sales channel. You continuously optimize a central performance management system in Power BI and Genesys... handling, contact rates, pipeline conversion, activity levels) within MSD and Genesys. You take end-to-end responsibility...
the roadmap, focusing on service processes at the interface of Salesforce Service Cloud, Genesys and SAP Drive the design... You are skilled in contact center and service processes, with expertise on leveraging contact center (Genesys) and ERP (SAP...
is an advantage. Familiarity with voice or contact center technologies (ASR, TTS, SIP/WebRTC, Twilio, Genesys, NICE, Avaya...