center infrastructure, including Genesys and other communication tools. Execute and assist with maintenance windows.... Understanding of networking fundamentals (TCP/IP, LAN/WAN, VLANs, wireless). Experience supporting Genesys or similar contact...
-on experience administering workforce optimization or contact center platforms (NICE, Verint, Calabrio, Genesys, Five9... environment. Certifications in relevant tools or technologies (UiPath, NICE, Genesys, AWS, SQL/BI certifications). The...
to ensure the above. o Lead system-related initiatives including Genesys, AI and Automations, and ServiceNow enhancements...
and/or workforce management environment systems, terminology and processes. Genesys or WFM System experience preferred Technical...
Technology: Strong understanding of Unified Communications (UCaaS) and Contact Center (CCaaS) technologies (e.g., Genesys, NICE...
dial plan development and troubleshooting. Experience with dialer platforms e.g., Five9, Genesys is highly desirable...