technology (Workday, ServiceNow case management, telephony, etc.) to execute a range of activities, directly contacting customers...
. Monitor and manage service desk performance and workflows using call tracking systems like ServiceNow. Collaborate... like ServiceNow. Familiarity with Azure environments. Bachelor's degree in Information Technology or a related field. Excellent...
in ServiceNow. Monitor and track the resolution progress, ensuring timely updates to users. Escalate incidents to Tier 2/3 teams... in utilizing ServiceNow or similar platform. • Effective collaboration skills. • Advanced in English for effective verbal...
and Requests and proposed the permanent solution/best practices - Maintain the ServiceNow ticketing system, Service Catalogue...
approval workflows in ServiceNow platform is preferred. - Knowledge working with IT Validated systems is a plus. - ITIL...
a global impact! **Required Technical and Professional Expertise** Strong knowledge and experience in ServiceNow system... and Analytical skills **Preferred Technical and Professional Expertise** ServiceNow Certified ITSM Implementation Specialist...
approval workflows in ServiceNow platform is preferred. - Knowledge working with IT Validated systems is a plus. - ITIL...
software, hardware, virtual machines and cloud services, as well as for ensuring the ServiceNow CMDB is accurate... is required. Experience with ServiceNow and the Configuration, as well as Asset modules is also required. **ESSENTIAL FUNCTIONS...
. - Experience using a service ticketing system, such as ServiceNow. Experience with Microsoft Teams, OneDrive, Yammer...
systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred - Background of IT delivery in multiple industries...