Account Service Specialist
), Mexico (MX). Acknowledge, Analyze, Manage & Resolve L1/ L2 Digital Key and Connected Room Incidents in ServiceNow...
), Mexico (MX). Acknowledge, Analyze, Manage & Resolve L1/ L2 Digital Key and Connected Room Incidents in ServiceNow...
of scheduling and registration workflows. Experience with ticketing systems (e.g., ServiceNow, Remedy). Excellent troubleshooting...
to Compliance, Capability utilization of ServiceNow (Case Management) and Automated/Digital KPI monitoring through DPM (Daily...
will be considered Experience in using ITSM tools like ServiceNow Strong analytical/problem-solving ability Excellent written and oral...
. Schedules and verifies instance clones - Leads ServiceNow releases upgrade planning and execution - Manages Instance Security... in the use of Service Management tools - Strong technical foundation and knowledge of the ServiceNow platform - ITIL...
and others is preferred. Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk...
with any other Time & Attendance management system will be considered ~ Experience in using ITSM tools like ServiceNow ~ Proficiency...
, and user access problems within Icertis.,Manage help desk tickets using ITSM tools (e.g., ServiceNow), ensuring SLA compliance... systems (preferably Icertis CLM). Strong troubleshooting and problem-solving skills. Experience with ServiceNow...
. Manage help desk tickets using ITSM tools (e.g., ServiceNow), ensuring SLA compliance. Escalate complex issues to Tier 3... and problem-solving skills. Experience with ServiceNow or other ticketing platforms for incident and request management...
with Agile and Waterfall methodologies. Familiarity with tools like ServiceNow, JIRA, Veeva, HPALM. Ability to manage multiple...