to advanced experience in Support model (L2+/L3) Good exposure to production tooling (ticking/monitoring) like Jira, ServiceNow...
, outbound dialers, and customer survey tools Integration Oversight: Manage integrations with systems like SAP, ServiceNow...
a combination of different knowledge assets & portals. Own and manage healthy ServiceNow and SharePoint knowledge libraries... understanding of KM tools /systems (ServiceNow, SharePoint expertise required), other Content Management tools & Content Management...
: Moogsoft, Big Panda, UiPath, ServiceNow ACC, Robotic Processing, Artificial Intelligence (AI) and Machine Learning (ML...
: Moogsoft, Big Panda, UiPath, ServiceNow ACC, Robotic Processing, Artificial Intelligence (AI) and Machine Learning (ML...
a combination of different knowledge assets & portals. Own and manage healthy ServiceNow and SharePoint knowledge libraries... understanding of KM tools /systems (ServiceNow, SharePoint expertise required), other Content Management tools & Content Management...
with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar. Able...
into the ServiceNow ITSM system. Install, setup, and configure end-users’ assigned IT hardware including (PCs / Laptops... to use Incident Management System (ServiceNow). Previous experience setting up, configuring, and troubleshooting, Microsoft...
monitoring tools, dashboards and navigation of tools (such as ServiceNow, Dataminer, Moogsoft, KPI Dashboards [Grafana, New Relic... languages such as SQL, python, and UNIX shell scripts. Proficiency in updating documentation and issue history in ServiceNow...
monitoring tools, dashboards and navigation of tools (such as ServiceNow, Dataminer, Moogsoft, KPI Dashboards [Grafana, New Relic... languages such as SQL, python, and UNIX shell scripts. Proficiency in updating documentation and issue history in ServiceNow...