in Microsoft Office Suite. Extensive Knowledge of Software Systems-Rubicon, Routific, Calabrio, ServiceNow, Power BI, Hansen..., Accela, Maximo, Oracle, EnQuesta, DextrFlex, and Calabrio. Licensures and Certifications desired but not required: Six...
center software and tools, including Calabrio, Cisco, etc. Demonstrated ability to deliver clear, constructive feedback...
(s) (Cisco Finesse, CUIC) and quality assurance management software (Calabrio) used to retrieve recorded calls General knowledge...
center software and tools, including Calabrio, Cisco, etc. Demonstrated ability to deliver clear, constructive feedback...
and enter relevant schedule exceptions into Calabrio Update and maintain agent database in Calabrio such as, processing: new..., Skills and Abilities Preferred: Proven expertise with Cisco, Calabrio, CUIC OR other WFM platforms Proficient in Google...
and quality assurance, Oracle Guided Learning, Calabrio ONE preferred. Moreover, the candidate must possess strong communication...
of Software Systems-Rubicon, Routific, Calabrio, ServiceNow, PowerBI, Hansen, Accela, Maximo, Oracle, enQuesta, DextrFlex..., and Calabrio. Licensures and Certifications Desired but not required: Six Sigma Project Management OSHA Work Safety Valid...
, Calabrio in an enterprise-wide setting with a minimum of 5 years experience Genesys Cloud (PureCloud) experience MS Teams...
in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon § Must have hands on experience in VXML gateways...
management software (e.g., Calabrio, NICE IEX, Verint, Aspect) Lean Six Sigma Black Belt (CLSSBB), Project Management Institute...