, automation, and custom workflows. Integrate Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio... of integrating Five9 with CRM, SSO, Calabrio/Verint, and 2Ring systems. Strong analytical skills with experience in report building...
(NICE IEX, Calabrio, Verint, etc.) that includes real-time adherence preferred Understanding of overall operational...
(NICE IEX, Calabrio, Verint, etc.) that includes real-time adherence preferred Understanding of overall operational...
). Exposure to CRM and WFO/WFM integrations (Salesforce, ServiceNow, Verint, Calabrio, etc.). Understanding of Infrastructure...
delivery. · Hands-on experience with Workforce Management tools such as Verint, Aspect, Calabrio, or Zoom WFM...
Proficiency in WFM platforms (e.g., Calabrio, NICE, Verint) Ability to work independently and manage multiple priorities.... Preferred skills, education and experience Experience with Calabrio WFM, Amazon Connect, and Salesforce platforms Benefits...
& global contact center. Proficiency in workforce management software (e.g. NICE/IEX, Aspect, Verint, Genesys, Calabrio...
with cloud-based contact center solutions such as WebEx Contact Center Familiarity with Calabrio including the advance quality...
in Kelsey-Seybold Contact Center Experience and knowledge of Cisco. Experience and knowledge of Calabrio Workforce Management...
in Kelsey-Seybold Contact Center Experience and knowledge of Cisco. Experience and knowledge of Calabrio Workforce Management...