Systems Engineer UCCE and UCM
in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon § Must have hands on experience in VXML...
in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon § Must have hands on experience in VXML...
of Call Recording (Calabrio) and call monitoring solutions. CCNP Voice CERTIFIED. Responsibilities: - Lead the planning...
of contact center and technology experience). Knowledge, Skills & Abilities Working knowledge of Microsoft 365 Suite, Calabrio...
, use of Rfax, and Calabrio Call System Preferred Experience with payment collections Preferred Our Commitment to Diversity...
' experience supporting wallboards (Atea) Understanding of Call Recording (Calabrio) and call monitoring solutions. CCNP Voice...
Microsoft Office Suite. · Extensive Knowledge of Software Systems-Rubicon, Routific, Calabrio, ServiceNow, PowerBI, Hansen..., Accela, Maximo, Oracle, enQuesta, DextrFlex, and Calabrio. Licensures and Certifications Desired but not required: · Six...
desired Preferred Knowledge of Epic Software, use of Rfax, and Calabrio Call System Preferred Experience with payment...
) Have implemented and managed a Workforce Management platform (e.g. NICE, Assembled, Calabrio, Playvox, etc.) Deep understanding...
contact center Exp. in CISCO - Contact Center Management Exp. in UCCX Exp. IPCC Express or • Exp. in Calabrio Recording Services... on wallboards and Informix DB Strong knowledge on Calabrio Recordings Administration and support role. 2-3+ years of experience in...
and offerings. Must have extensive/recent CONTACT CENTER experience (i.e. Cisco, Genesys, Calabrio, WXCCE, etc.) Preferred Skills... CPM Certified Experience with delivering WxCCE, Calabrio WFO, CCB, Voice, Chat and VA Channels. Experience with WxCCE...