Communications Manager (CUCM), Cisco Unity Connection, Webex Suite, Webex Contact Center, Calabrio, and associated voice network...
appropriate tools, i.e., Calabrio phone recordings, registration audit tools, etc., to provide quantitative and qualitative...
appropriate tools, i.e., Calabrio phone recordings, registration audit tools, etc., to provide quantitative and qualitative...
Management (WFM) platforms such as NICE, Verint, Calabrio, Genesys, or similar solutions. Experience facilitating workshops...
Management (WFM) platforms such as NICE, Verint, Calabrio, Genesys, or similar solutions. Experience facilitating workshops...
: NICE, Verint, Calabrio (Verint) or similar WFM platforms Required Skills and Abilities: Understanding of call center...
Management (WFM) platforms such as NICE, Verint, Calabrio, Genesys, or similar solutions. Experience facilitating workshops...
. Advanced Knowledge of and experience with QA tools such as NICE, Calabrio, Verint, or similar as well as AI tools...
and telephony technology, such as Five9, Calabrio, and Concord Fax The base pay for this position...
organization. You will serve as Sonova's primary business subject matter expert for the Calabrio Workforce Management module... requirements. Develop and maintain employee schedules in Calabrio Workforce Management, balancing forecasted demand, service...