Support technologies (e.g. Calabrio), reporting frameworks, and process governance, ensuring consistency, scalability...
of call center operations in a healthcare setting highly preferred Strong knowledge of Calabrio & Epic processes and referral...
of experience in a contact center or support environment. Proficiency with Calabrio, IEX, Verint, or Aspect WFM platforms...
), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio...
Proficiency in WFM platforms (e.g., Calabrio, NICE, Verint) Ability to work independently and manage multiple priorities.... Preferred skills, education and experience Experience with Calabrio WFM, Amazon Connect, and Salesforce platforms Benefits...
& global contact center. Proficiency in workforce management software (e.g. NICE/IEX, Aspect, Verint, Genesys, Calabrio...
understanding or ability to learn Cisco Unified Intelligence Center program. Solid understanding or ability to learn Calabrio...
with cloud-based contact center solutions such as WebEx Contact Center Familiarity with Calabrio including the advance quality...
Center Experience and knowledge of Cisco Experience and knowledge of Calabrio Workforce Management system Fluent...
Center Experience and knowledge of Cisco Experience and knowledge of Calabrio Workforce Management system Fluent...