, including Service Cloud Voice, AWS telephony infrastructure, and the Calabrio Workforce Management System. This role sources..., and contributing insight to departmental initiatives and strategic planning Maintaining proficiency in Calabrio and supporting...
, including Service Cloud Voice, AWS telephony infrastructure, and the Calabrio Workforce Management System. This role sources..., and contributing insight to departmental initiatives and strategic planning Maintaining proficiency in Calabrio and supporting...
departments, i.e., Billing Liaisons, Revenue Cycle, Continous Improvement, etc. Uses appropriate tools, i.e., Calabrio phone...
platforms — Verint, Calabrio, NICE, Acqueon. Conversational AI — Google CCAI, Amazon Lex, Microsoft Copilot Studio, Cognigy...
of contact center call recording and analytics capabilities from the current Amazon Connect and Calabrio integration to a modern... and Architecture Design and implement a scalable AWS architecture to migrate call recordings and analytics from Calabrio to Amazon...
had to be recalibrated;strongly preferred Proficiency with WFM tooling (e.g., Verint, NICE, Calabrio, Assembled...
) or equivalent systems SIP signaling and SIP Trunking Calabrio WFM/WFO platforms or equivalent systems Comprehensive knowledge...
Controllers (SBCs) or equivalent systems SIP signaling and SIP Trunking Calabrio WFM/WFO platforms or equivalent systems...
Recording, Calabrio, NICE Call Recording, etc.) Physical Demands & Work Environment While performing the duties...
., ININ/Genesys, Verint, Calabrio, IEX) preferred. Minimum of 3 years of working with call center/ACD phone systems...