Global Manager, Workforce Optimization
-paced environment MS Excel and/or MS Access skills required Working knowledge of Verint, IEX, Aspect, Calabrio...
-paced environment MS Excel and/or MS Access skills required Working knowledge of Verint, IEX, Aspect, Calabrio...
: Calabrio, Salesforce, Tableau...
. Is proficient with all technology programs pertinent to their position to include but not limited to: NextGen, Sharepoint, Calabrio...
but not limited to: NextGen, Sharepoint, Calabrio, Webex and Microsoft Office. Promotes and demonstrates the mission, vision...
, French). System Knowledge: Calabrio, Salesforce, Tableau....
(Calabrio, Verint, NICE) and telephony systems (e.g., Automatic Call Distributors, IVR systems such as Avaya, CISCO, or Twilio...
and project management 3+ year experience using a WFM software (Assembled, Aspect, Calabrio, or Nice ) Ability to articulately...
, Calabrio, Genesys, Aspect) and proficiency in Excel or similar data analysis tools. Excellent communication and interpersonal...
with Calabrio or Verint products or other Call recording & Workforce Management software. Knowledge of project management...