is highly valued. Customer Support Platforms: Experience with Medallia, Zendesk, Calabrio, and Cisco is a plus. Voice...
, Calabrio, and Cisco is a plus. Strong organizational skills with the ability to manage multiple priorities, shifting...
will be considered. Preferred Skills: 1. Call Center Experience. 2. Knowledge of Call Center software (i.e., Cisco or Calabrio). 3... year. Preferred Skills 1. Call Center Experience. 2. Knowledge of Call Center software (i.e., Cisco or Calabrio). 3...
, NICE IEX, Verint, Calabrio, Genesys WFM, Aspect, or equivalent. Experience using BI and visualization tools such as Looker...
) required (NICE, Calabrio) Must have the ability to demonstrate strong analytical skills, with emphasis on forecasting...
— Salesforce, ServiceNow, Microsoft Dynamics, NICE, Verint, Calabrio — via CTI adapters, embedded applications, and custom APIs...
in workforce planning systems, HRIS, and ERP platforms (e.g., Workday, SAP, Anaplan, NICE, Verint, Calabrio). Advanced...
appropriate tools, i.e., Calabrio phone recordings, registration audit tools, etc., to provide quantitative and qualitative...
Qualifications Proficiency with workforce management and business applications such as Calabrio, Concur, XTRAC etc. The base pay...
and with the recent Thoma Bravo acquisition and merger with Calabrio-you will play a key role in supporting integration activity...