Principal Architect, NICE CXone
/Cloud, Google CCAI, NICE CXone, Verint, Calabrio, CRM's, and process automation technologies \n...
/Cloud, Google CCAI, NICE CXone, Verint, Calabrio, CRM's, and process automation technologies \n...
, PowerPoint, Outlook, and Call Center Systems (e.g, Cisco CUIC, Webex Contact Center, Calabrio) Understanding of budgeting, cost...
such as Five9, Genesys, Cisco, Avaya or other such software, and Workforce Management system such as IEX, Verint, Calabrio...
) required (NICE, Calabrio) Must have the ability to demonstrate strong analytical skills, with emphasis on forecasting...
such as: Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi-site and/or vendor/BPO operations...
, Fireflies, Cluely, and Calabrio rely on AssemblyAI to ship production-ready voice AI. We're at an inflection point in Speech...
environments and related integrations, as applicable, including platforms such as Salesforce, ServiceNow, Calabrio, and Webex...
CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies \n What You'll Be Doing Develop...
, and SLAs, applying knowledge of AI-powered forecasting models. Utilize workforce management tools/software (i.e., Calabrio WFM...
(WFO) Experience integrating and supporting call recording and WFO solutions: Eleveo (Zoom International) Calabrio...