to WFM platforms (e.g., Calabrio, NICE, Alvaria, Planbase), with the ability to go beyond their limits Experience in fast...
scheduling accuracy and promote standard work. Perform a minimum of three Calabrio phone audits for each direct report monthly...
Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio or Verint. Support integration... with REST APIs, scripting, and system integrations. Knowledge of integrating Five9 with CRM, SSO, Calabrio/Verint, and 2Ring...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently..., update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio #LI-Hybrid Annual Pay Range: 0...
, and SLAs, applying knowledge of AI-powered forecasting models. Utilize workforce management tools/software (i.e., Calabrio WFM...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently..., update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio #LI- Hybrid Annual Pay Range: 0...
(WFO) Experience integrating and supporting call recording and WFO solutions: Eleveo (Zoom International) Calabrio...
), Cisco UCS, and Cisco Comstice. Experience with Calabrio, Stonefax, Microsoft InGenius, and Nuance is a plus. Understanding...
or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
(e.g. Calabrio, Zendesk) systems. Customer-first mindset, proactively driving improvements to the end-user and customer...