, PowerPoint, Outlook, and Call Center Systems (e.g, Cisco CUIC, Webex Contact Center, Calabrio) Understanding of budgeting, cost...
such as Five9, Genesys, Cisco, Avaya or other such software, and Workforce Management system such as IEX, Verint, Calabrio...
) required (NICE, Calabrio) Must have the ability to demonstrate strong analytical skills, with emphasis on forecasting...
with Azure OpenAI RBAC configuration Familiarity with WEM platform integration with Amazon Connect (NICE, Calabrio, or Verint...
of Calabrio Contact Center platform| includingCall recording system administration| Quality management configuration| Workforce...
such as: Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi-site and/or vendor/BPO operations...
environments and related integrations, as applicable, including platforms such as Salesforce, ServiceNow, Calabrio, and Webex...
, Fireflies, Cluely, and Calabrio rely on AssemblyAI to ship production-ready voice AI. We're at an inflection point in Speech...
CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies \n What You'll Be Doing Develop...
, and SLAs, applying knowledge of AI-powered forecasting models. Utilize workforce management tools/software (i.e., Calabrio WFM...