), Cisco UCS, and Cisco Comstice. Experience with Calabrio, Stonefax, Microsoft InGenius, and Nuance is a plus. Understanding...
or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
to WFM platforms and concepts (e.g., NICE, Assembled, Calabrio, Playvox, etc.)-with an emphasis on translating operational...
in call center operations and experience with Workforce Management process and tools experience (i.e. Verint, Calabrio...
platforms (Calabrio, TelStrat). Experience operating within managed services and offshore delivery models. Healthcare...
Knowledge of forecasting and scheduling methodologies Advanced working knowledge of workforce management software (Calabrio...