capabilities from the current Amazon Connect and Calabrio integration to a modern architecture. This role will design, develop... AWS architecture to migrate call recordings and analytics from Calabrio to Amazon Connect Contact Lens. Assess the...
understanding or ability to learn Calabrio program. Ability to be flexible and adaptable as this position often requires multi...
Calabrio, our WFM software Reviews and processes permanent schedule change requests Monitor daily/weekly/monthly KPIs...
environments Experience configuring or supporting enterprise CX/WFO/WEM platforms such as Verint, NICE, Genesys, Calabrio...
/WFO/WEM platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions with NICE CXOne or AWS Connect strongly...
& Competencies: Experience with a WFM platform (i.e., Assembled, NICE IEX, Calabrio) Familiarity with integrated cloud contact...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently..., update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio #LI-Hybrid Application Window...
/WFO/WEM platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions with NICE CXOne or AWS Connect strongly...
environments Experience configuring or supporting enterprise CX/WFO/WEM platforms such as Verint, NICE, Genesys, Calabrio...
years of experience with Calabrio, Aspect, Alvaria, Nice or other WFM industry standard products. At this time, Capital...