appropriate tools, i.e., Calabrio phone recordings, registration audit tools, etc., to provide quantitative and qualitative...
platforms, or automated scoring systems (from platforms such as Calabrio, Verint, Nice, or similar platforms). Demonstrated...
(Calabrio, Redbox) Emergency services platforms (RedSky) Reporting and administration tools (Variphy, Akkadian, CDR / SNMP...
, Calabrio, Playvox, etc.)-with an emphasis on translating operational needs into platform requirements and governance. Strong...
Five9 Experience with one or more of the following Workforce Optimization platforms NICE Verint Calabrio Travel 25...
(e.g. Calabrio, Zendesk) systems. Customer-first mindset, proactively driving improvements to the end-user and customer...
such as Verint, NICE IEX, Aspect, Calabrio, Genesys WFM, or similar platforms is preferred. Proficient in Microsoft Excel...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently..., update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio #LI-Hybrid Application Window...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently..., update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio #LI- Hybrid Application Window...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently..., update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio #LI-Hybrid Application Window...