Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio or Verint. Support integration... with REST APIs, scripting, and system integrations. Knowledge of integrating Five9 with CRM, SSO, Calabrio/Verint, and 2Ring...
, automation, and custom workflows. Integrate Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio..., SSO, Calabrio/Verint, and 2Ring systems. Strong analytical skills with experience in report building and call center...
(WFO) Experience integrating and supporting call recording and WFO solutions: Eleveo (Zoom International) Calabrio...
(e.g. Calabrio, Zendesk) systems. Customer-first mindset, proactively driving improvements to the end-user and customer...
), Cisco UCS, and Cisco Comstice. Experience with Calabrio, Stonefax, Microsoft InGenius, and Nuance is a plus. Understanding...
or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
to WFM platforms and concepts (e.g., NICE, Assembled, Calabrio, Playvox, etc.)-with an emphasis on translating operational...
in call center operations and experience with Workforce Management process and tools experience (i.e. Verint, Calabrio...
platforms (Calabrio, TelStrat). Experience operating within managed services and offshore delivery models. Healthcare...
Knowledge of forecasting and scheduling methodologies Advanced working knowledge of workforce management software (Calabrio...