. Meet CS KPIs of response time, first call resolution and Customer Satisfaction (CSAT) on all queries;Keep up... matter expert (SME) on the InEvent product. Work autonomously to find solutions and improvements for InEvent's customers...
feedback and CSAT data to identify areas for improvement and implement solutions that address regional needs. Alignment...-specific solutions that align with broader global goals. This individual will own the AMS Customer Success strategy, develop...
solutions (Veeam, Commvault, cloud-native tools) Oversee identity management systems (Active Directory, Azure AD, Okta Radius... Alto, Fortinet, Cisco) Implement EDR solutions (CrowdStrike, SentinelOne, Carbon Black FortiEDR) Infrastructure Standards...
, maintain, and execute a Regional Account Plan Ensure we’re meeting all customer goals and objectives, with a focus on CSAT... proposals and solutions Stay abreast of new technology, market developments, appropriate standards, and competitor offerings...
and enable delivery teams to provide exceptional client engagement and satisfaction. Do Develop architectural solutions... Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications...
for Generative AI solutions, representing the company at customer meetings, industry events, conferences, and in public forums...-solve and apply creative ideas to meet client requirements. Overall accountability for CSAT and Growth within the account...
feedback and CSAT data to identify areas for improvement and implement solutions that address regional needs. Alignment...-specific solutions that align with broader global goals. This individual will own the AMS Customer Success strategy, develop...
that will be responsible for working directly with customers to answer questions and troubleshoot any of our supported software solutions... per technical documentation and provides solutions based on a diagnosis of the problem. Analyze, test, and modify Funnel software...
. The platform also saves HR professionals countless hours managing and supporting various point solutions. Using..., inclusive benefits programs for nearly a million employees. And, we are seeing great success with 75 NPS, and 98 CSAT ratings...
to T-Mobile's suite of solutions. The Sr. IM aims to deliver a world-class onboarding experience that begins at the start..., services, and solutions. The Sr. IM ensures that customers not only transition from competitor products and services to T...