managers across Customer Success Management, Renewals Management, Solutions Architecture, US-based customer support... lifecycle, including health scores, support CSAT scores, adoption, renewals, first order growth, and net ARR expansion, using...
AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it... of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions...
solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the...: Your use of SLAs, CSAT, and demand trends will directly influence how we prioritize investments, simplify processes...
will support and manage the creation and implementation of business solutions across our Subscription Sales teams to achieve... identifies and resolves problems in a timely manner & find innovative solutions to complex problems and adapting to new...
is measured on completed tickets, resolution met, CSAT (customer satisfaction) and ticket utilization set forth by their direct... policies and methods of support delivery to provide accurate solutions to customers Adhere to ticketing processes...
Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide.... Strong knowledge of contact center KPIs and drivers, including CSAT, NPS, FCR, AHT, QA scores, compliance, and retention. Experience...
, and finance teams to deliver best-in-class service and logistics solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the... Management Financial Acumen METRICS/KPIs Order fulfillment accuracy and timeliness Customer satisfaction scores (NPS, CSAT...
Architecture advisory capabilities to deliver unified Impact and Expert Services solutions. This organization is central... satisfaction (CSAT), Net Promoter Score (NPS), Gross Revenue Retention (GRR), and Impact bookings contribution Manage revenue...
, and vendor partners. The successful candidate will help ensure IVR and call routing solutions are effective, compliant.... Advocate for usability, accessibility, and compliance in IVR design to ensure all solutions meet regulatory and customer needs...
’s solutions (i.e., prior authorization, clinical pathways) to ensure timely patient access to care and drive high provider... satisfaction, measured by CSAT and NPS scores Work closely with Evolent Clinical Team to support initiatives based on findings...