solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the...: Your use of SLAs, CSAT, and demand trends will directly influence how we prioritize investments, simplify processes...
’s solutions (i.e., prior authorization, clinical pathways) to ensure timely patient access to care and drive high provider... satisfaction, measured by CSAT and NPS scores Work closely with Evolent Clinical Team to support initiatives based on findings...
and medical groups improve patient access, operational efficiency, and revenue performance. Our solutions support digital front...: NRR, GRR, Expansion ARR, Time-to-Value, CSAT, and Health Scores â— Implement early-warning systems to detect churn risk...
—including Oracle Customer Cloud Service (CCS), Genesys Cloud CX voice platform, web/mobile portals, and analytic solutions... with Customer Service and Marketing leadership to prioritize features that improve CX metrics (AHT, FCR, CSAT). Evaluate new...
will support and manage the creation and implementation of business solutions across our Subscription Sales teams to achieve... identifies and resolves problems in a timely manner & find innovative solutions to complex problems and adapting to new...
is measured on completed tickets, resolution met, CSAT (customer satisfaction) and ticket utilization set forth by their direct... policies and methods of support delivery to provide accurate solutions to customers Adhere to ticketing processes...
on completed tickets, resolution met, CSAT (customer satisfaction) and ticket utilization set forth by their direct manager... and methods of support delivery to provide accurate solutions to customers Adhere to ticketing processes and documents issues...
focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging... is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Í Do 1...
Satisfaction (CSAT) and Net Promoter Scores (NPS), and recommend solutions for improvement. Inform teams about CX changes... strategy to deliver solutions that meet business objectives while enhancing user satisfaction. This role ensures business...
and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people... and Technology strategy while bridging business objectives with scalable, secure, and highly available solutions across voice...