to launch success metrics. Measure enablement effectiveness with KPIs (time-to-production, launch velocity, adoption, CSAT... or AI-driven company. Hands-on experience with LOS or point solutions (Encompass, Ellie Mae, or equivalent) or integrations...
AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it... of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions...
Architecture advisory capabilities to deliver unified Impact and Expert Services solutions. This organization is central... satisfaction (CSAT), Net Promoter Score (NPS), Gross Revenue Retention (GRR), and Impact bookings contribution Manage revenue...
on key support metrics, including ticket turnaround time, customer satisfaction (CSAT), and self-service utilization rates... implementation of new solutions to enhance the learning and support experience. Conducts detailed analysis of training needs, market...
Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide.... Strong knowledge of contact center KPIs and drivers, including CSAT, NPS, FCR, AHT, QA scores, compliance, and retention. Experience...
Architecture advisory capabilities to deliver unified Impact and Expert Services solutions. This organization is central... satisfaction (CSAT), Net Promoter Score (NPS), Gross Revenue Retention (GRR), and Impact bookings contribution Manage revenue...
to deliver high-quality technology solutions. The Digital Workplace Team, part of the Infrastructure & Cloud Services... technology solutions. This role translates the Digital Workplace vision into actionable solutions by aligning processes, IT...
, and vendor partners. The successful candidate will help ensure IVR and call routing solutions are effective, compliant.... Advocate for usability, accessibility, and compliance in IVR design to ensure all solutions meet regulatory and customer needs...
managers across Customer Success Management, Renewals Management, Solutions Architecture, US-based customer support... lifecycle, including health scores, support CSAT scores, adoption, renewals, first order growth, and net ARR expansion, using...
AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it... of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions...