benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary... Track and analyze key metrics (e.g., response time, resolution time, CSAT, first contact resolution) Identify trends...
solutions for our largest enterprise customers. You'll work at the intersection of technology and customer success, supporting... utilization, project delivery efficiency, and striving for strong CSAT results Work as part of project delivery teams...
-defining solutions while developing real estate mastery along the way. Role Responsibilities Be the face and voice... knowledge resources to assist in your discernment, find solutions and deliver accurate information. Continuously develop...
on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic... overall Release schedule Responsible for CSAT as per organization norms and expectations. Ensure EWS, customer escalations...
At and through our businesses including and , we create innovative climate solutions for buildings, homes... growth, customer experience, service operations and sales, digital service solutions, product management, and technician...
Service Manager Location: Onsite – Minneapolis, MN In 2023, TechGen and Aligned Technology Solutions—two award... experience. Drive performance metrics (SLAs, CSAT, NPS) to ensure operational excellence. Serve as a key escalation point...
for building and delivering impactful solutions. Join us in our mission to support underserved communities by improving public... in our mission Gainwell empowers you through innovative technologies and solutions to deliver better health and human services...
and implement solutions. Drive data‑based decision making Collect and analyze operational metrics (cycle time, SLA, defect... rates, NPS/CSAT, cost). Build dashboards and reports to track performance and sustain improvements. Redesign...
needs and provide proactive customer service Identify potential concerns early and coordinate solutions with academic... in a fast-paced environment Family satisfaction (CSAT/NPS) Reduction in mid-year withdrawals Education & Certification...
for building and delivering impactful solutions. Join us in our mission to support underserved communities by improving public... in our mission Gainwell empowers you through innovative technologies and solutions to deliver better health and human services...