., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions... - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial...
solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the..., and customer satisfaction (e.g., CSAT). Develop and execute a comprehensive training and professional development program...
metrics that ensure the quality of our service - case volume and resolution, issue categorization, backlog management, CSAT... for improvement and implement solutions to enhance the customer experience Identify, develop & translate native metrics & reporting...
, service requests) with accessibility and innovative CX. Support CX metrics (CSAT/NPS, First Contact Resolution, Containment... instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts...
Solutions Architect *This role is not eligible for employment visa sponsorship * Position Location This position... or Wisconsin Your Role The Senior PEGA Business Solutions Architect is a hands-on, outcomes‑oriented leader who partners...
or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human... role builds referral networks, partners with branch and digital channels, structures credit‑appropriate solutions, gathers...
with Engineering and Design to translate customer problems into scalable, performant, and intuitive product solutions. Preferred... and improving product metrics such as time-to-value, performance benchmarks (P95 latency, error rates), user satisfaction (NPS/CSAT...
to launch success metrics. Measure enablement effectiveness with KPIs (time-to-production, launch velocity, adoption, CSAT... or AI-driven company. Hands-on experience with LOS or point solutions (Encompass, Ellie Mae, or equivalent) or integrations...
focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging... on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage...
Architecture advisory capabilities to deliver unified Impact and Expert Services solutions. This organization is central... satisfaction (CSAT), Net Promoter Score (NPS), Gross Revenue Retention (GRR), and Impact bookings contribution Manage revenue...