Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide.... Strong knowledge of contact center KPIs and drivers, including CSAT, NPS, FCR, AHT, QA scores, compliance, and retention. Experience...
will support and manage the creation and implementation of business solutions across our Subscription Sales teams to achieve... identifies and resolves problems in a timely manner & find innovative solutions to complex problems and adapting to new...
solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the...: Your use of SLAs, CSAT, and demand trends will directly influence how we prioritize investments, simplify processes...
—including Oracle Customer Cloud Service (CCS), Genesys Cloud CX voice platform, web/mobile portals, and analytic solutions... with Customer Service and Marketing leadership to prioritize features that improve CX metrics (AHT, FCR, CSAT). Evaluate new...
provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands... accounts to uncover needs, define strategies, and deliver data-driven solutions that support business goals. This role...
solutions in a fast-paced, high-volume environment Take ownership of escalations, ensuring tickets move forward through the... Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics Contribute to team knowledge...
provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands... accounts to uncover needs, define strategies, and deliver data-driven solutions that support business goals. This role...
self-service adoption. Success is measured by SLA performance, CSAT scores, and case deflection. This role collaborates... closely with Support, Product, Engineering, and Customer Success teams to ensure clients realize full value from our solutions...
with cloud-based treasury, payments, and risk management solutions. We serve 3,000+ customers worldwide, managing $15 trillion... SLA performance, CSAT, quality, and cost efficiency. Through data-driven root-cause analysis and a strong focus...
Rippling's solutions with the client's strategic goals. The Key Accounts TAM will collaborate closely with the Named Accounts... until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place! Key Responsibilities...