with engineering and delivery teams to translate business requirements into technical solution designs. Ensure AI solutions..., CSAT, FCR, and agent productivity. Qualifications Required 5+ years of experience in customer experience, contact...
Design and develop innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow... effective solutions that drive impact Create immersive, engaging, and effective learning experiences through various formats...
quality and velocity. Operations & Excellence Track and analyze PS KPIs (delivery predictability, margin, CSAT/NPS... workflows related to our solutions used by local governments. Define AI KPIs (adoption, efficiency gains, quality signals...
of data querying and transformation tools (e.g., SQL, Python, R). Strong understanding of CX metrics (e.g., NPS, CSAT, CES... experiences along the customer journey. Track and report on key CX metrics (e.g., NPS, CSAT, CES) to monitor shifts in customer...
our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming... training completion rates and quality metrics. Measurable KPIs Customer Satisfaction (CSAT): ≥90% Net Promoter Score (NPS...
engagement, and realize measurable business value from our solutions. WHAT YOU'LL DO AT H1 The primary objective of the... full lifecycle. - Consistently drive improvements in MAUs, NPS, CSAT, retention, and ARR across your book of business...
world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets... for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can...
our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming... training completion rates and quality metrics. Measurable KPIs Customer Satisfaction (CSAT): ≥90% Net Promoter Score (NPS...
patterns and trends causing issues and work towards business solutions Develop new and more innovative, efficient processes..., measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT...
engagement best practices, and solution positioning Track KPIs across the client partner portfolio (pipeline, CSAT, renewals... accounts Experience with platforms like Salesforce, Oracle, Google, Microsoft, or cloud solutions Exposure to multiple...