. RESPONSIBILITIES Provide RTP engineering analysis, including Controlled Technical Information (CTI) identification, Critical Program... as well as contractor facilities where CTI and/or CPI reside. Conduct CPI Surveys, CPI Assessments, and CTI identification...
, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition...
and chatbot are required. Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent...
, intentional action-oriented goal plans based on the CTI model, with a focus on achievement of housing stability. Implement...
: Home health and psychiatric nursing background preferred. Training in Coleman CTI or other coaching modality is preferred...
: Home health and psychiatric nursing background preferred. Training in Coleman CTI or other coaching modality is preferred...
architecture. 8+ years experience working in Salesforce Service Cloud, Omni-Channel, Knowledge, Case Management, and CTI...
architecture. 8+ years experience working in Salesforce Service Cloud, Omni-Channel, Knowledge, Case Management, and CTI...
such as Contact Routing and CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording, Workforce...
Administrator AgentForce, CTI knowledge, or experience is a plus Pay rate: $85 - $95 per hour JSG offers medical, dental...