in order to efficiently dispatch and schedule service calls. Accurately enter service request information in our SEDU/Genesys...
in a remote environment. Experience with Genesys, Epic, Athena, Salesforce Clinical experience Medical Assistant strongly...
center technologies and IVR design (such as Genesys Cloud, NICE, Avaya, or Cisco) to design queue logic, DTMF menus, routing... configuration or customer experience practices. Hands-on experience implementing IVR routing changes on platforms like Genesys...
of experience working with Customer service platform technologies (such as Genesys, NICE, Salesforce, Microsoft Dynamics, Amazon...
CXone (including Nexidia), with openness to Genesys and Google Contact Center platforms, and plays a key role in modernizing...-on experience with NICE CXone (full CX1 suite);Nexidia preferred Experience with Genesys and/or Google Contact Center platforms...
success of the HROs Omni Channel communications program. This program includes Genesys Voice and Chat channels and IVR as well... will be in your hands. Every day activities will include serving as the resident expert for Genesys Cloud capabilities;providing day...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Department: SICU Schedule: Part-Time Afternoons - 3pm - 11:30pm Mon - Fri & EOWE Hospital: Henry Ford Health Genesys... required. ADDITIONAL PREFERENCES: Some experience preferred. Additional Information Organization: Henry Ford Health Genesys Hospital...
Blue Shield of California with design, development, and management of Verint, Genesys and Avaya platforms. We provide..., Genesys and Avaya systems Configure and validate changes to user access, routing, quality monitoring forms, speech...
. Experience with Model-Based Systems Engineering tools (e.g., MagicDraw, Rational Rhapsody, Cameo, Genesys...