experience and knowledge with IMPACT, GovConnectIowa, Genesys Cloud, Amazon Web Service (AWS), Business Objects, Google products...
preferred, Cisco, Genesys, NICE considered Experience designing contact flows, IVR trees, or call routing on any CCaaS...
Role: Genesys Cloud Architect / Developer Location: Pittsburgh, PA (Remote) Type: Contract Position Summary... We are seeking an experienced Genesys Cloud Architect / Developer to support the design, development, integration, and deployment...
, containment, and graceful escalation to agents. Drive modernization from legacy contact center platforms (e.g., Avaya, Genesys...
Systems Integration: Connect AI Copilots to CCaaS platforms (e.g., Dynamics 365 Contact Center, Genesys Cloud, or NICE CXone... ecosystems (Omnichannel/Dynamics 365, Genesys, NICE CXone, etc.). Technical Skills: Proficiency in Python, C#, or TypeScript...
, Angular, Web Services, Restful API's AI knowledge w/ GCP Genesys Cloud is a plus Strong communication LinkedIn Page...'s Full Stack Experience Working on Customer Service Solution Platform Genesys Cloud is a plus 5+ years of experience...
though Genesys. Messages are to be sent via Microsoft Teams in the appropriate group chat Secure chats are to be sent...
, and Genesys integration). The Senior Architect leverages deep expertise in Google Cloud Platform (GCP) and modern web technologies... such as IVA Voice, AI Agents, and Contact Center integrations (e.g., Genesys). Technical Guidance & Mentorship: Provide expert...
. Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms. Experience...
Genesys. Messages are to be sent via Microsoft Teams in the appropriate group chat Secure chats are to be sent to the Intake...