in order to efficiently dispatch and schedule service calls. Accurately enter service request information in our SEDU/Genesys...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
, particularly Medicaid - Experience with Contact Center management platforms, particularly Genesys #techjobs #veteranspage #LI...
and the Genesys Telecom platform migration. SKILLS Must have Strong knowledge of IVR systems and telecommunications...
center platforms highly desirable (Five9, Talkdesk, Genesys, NICE inContact, etc.) Experience with CRM platforms highly...
and Engineering team, which includes former leaders from Zendesk, Genesys, and Five9. We’re looking for candidates who...
, Microsoft, Talk Desk, Genesys, Vail etc.)...
strategies, queues & skills. Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR... Good understanding of Software Testing Lifecycle (STLC) Knowledge of contact center platforms: NICE CXone Genesys Cisco...
, Genesys, etc.). Peraton offers enhanced benefits to employees working on this critical National Security program...
skills with proficiency in Excel and reporting tools. Familiarity with workforce management systems (e.g. Genesys). Ability...