and maintaining market relevance. Guest Satisfaction Metrics: Monitor GES and Medallia scores, supporting hotels in implementing..., Office 365, Avero, Birchstreet, Medallia, FoodBuy. Key Skills/Who You Are: Communicates effectively at all levels of the...
schedules o Ability to develop an understanding for internal Y systems, such as but not limited to;Personify, Medallia...
of our Medallia scores. Maintain Four Diamond Standards of guest service. Aid guests in locating other areas of the hotel (walk them...
for all associates. Responsibilities: Maintains standards of cleanliness and a consistent guest experience as documented Medallia, AAA...
guest satisfaction through platforms such as Medallia and JD Power. Analyze guest feedback, share reporting, and make... software such as Medallia or directly via export in Excel or Tableau Strong relationship development, listening...
of our Medallia scores. Maintain Four Diamond Standards of guest service. Aid guests in locating other areas of the hotel (walk them...
for all associates. Responsibilities Maintains standards of cleanliness and a consistent guest experience as documented Medallia...
objections and close sales. Reviews all Medallia Package Sales Surveys and responding to any Customer Care Agents requests...
end-to-end solutions Knowledge of customer experience software and tools (e.g. Medallia, Qualtrics) Knowledge of CX...
’ve submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative Medallia response. Follow the... meets the member's needs. Review all Medallia responses to understand areas of improvement and implement proactive changes...