. Review guest feedback (GSS, Medallia, TripAdvisor) and implement corrective actions to improve service scores. Financial...
scores on Medallia/Brand QA are met and exceeded whenever possible Change bed linen and make beds Remove/Restock used...
system, Medallia. Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure... the proposed solution fully meets the member's needs. Review all Medallia responses to understand areas of improvement...
surveys Integrates data from outside sources into Qualtrics and/or Medallia and utilizes available analytical tools (e.g..., Medallia SPSS, R, Python), with strong preference for SPSS and Medallia Advanced or expert level proficiency in the use...
leveraging platforms such as Qualtrics, SMG, or Medallia. Proven ability to lead cross-functional projects from inception...
including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc. Valid driver’s license. High...
, Marketo, HubSpot) and customer feedback platforms (e.g., Qualtrics, Medallia, Delighted). Strong business acumen—able...
. From Rooms, Food and Beverage, and Finance divisions. Other contracts include understanding Medallia (guest satisfaction survey...
. From Rooms, Food and Beverage, and Finance divisions. Other contracts include understanding Medallia (guest satisfaction survey...
importance of our Medallia scores. Maintain Four Diamond Standards of guest service. Aid guests in locating other areas of the...