with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint...
forecasting/reporting tools (e.g., Verint, R, Tableau, Power BI) Strong proficiency in Excel to include pivot tables, Power Query...
and VCC 1+ years of SOC experience 1+ years of experience with MAStermind, Lenel, Verint or Genetec video systems, or the...
, or Verint. Integrate data from multiple sources—surveys, digital behavior, contact centers—to create cohesive and actionable...
and natural language processing (NLP) on speech data using advanced techniques and tools in R, as well as Verint Speech Analytics... IVR, or Verint Workforce Optimization, and experience supporting digital channel operations using RESTful APIs. Further...
fluctuations. Manage scheduling, capacity planning, and workload balancing using workforce management tools (e.g., Verint...
, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect...
Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP is a plus Must be able to pass a background check..., Software House, Verint training certifications highly desired but not required Training and Certifications in the...
field Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP is a plus Must be able to pass... with Lenel, Axis, Software House, Verint training certifications highly desired but not required Training and Certifications...
Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP is a plus Must be able to pass a background check..., Software House, Verint training certifications highly desired but not required Training and Certifications in the...