Senior Team Lead (TN, VA, or KY)
, etc...) and other call center-specific software / systems (i.e. CMS/IEX, NICE, VERINT, etc.). â— Supervisory and people-management skills...
, etc...) and other call center-specific software / systems (i.e. CMS/IEX, NICE, VERINT, etc.). â— Supervisory and people-management skills...
, and cross-functional leadership skills. Experience with Five9, Verint, workforce management, and quality assurance platforms...
accurate accounts of time off in both Verint and HR Direct as per guidelines, and follows directives for time off, schedule...
. Experience with Workforce Management platforms such as NICE, Verint, Genesys, Calabrio, Aspect, or similar systems. Advanced...
, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect...
, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect...
Center (3C) technology (i.e., Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules...
Knowledge: Basic familiarity with electronic security platforms such as Lenel, Verint, Axis, Commend, DMP, and fire alarm... required. Preferred Certifications: Introductory training or certifications in Lenel, Axis, Software House, Verint, or similar...
, with familiarity in contact center and back-office quality platforms (CXOne, Verint, etc.). Strong written and verbal communication...
Knowledge: Basic familiarity with electronic security platforms such as Lenel, Verint, Axis, Commend, DMP, and fire alarm... required. Preferred Certifications: Introductory training or certifications in Lenel, Axis, Software House, Verint, or similar...