experience with enterprise telephony platforms (e.g., AWS Connect, NICE CXone, Genesys, Verint, or comparable solutions...
/WFO/WEM platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions with NICE CXOne or AWS Connect strongly...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
/WFO/WEM platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions with NICE CXOne or AWS Connect strongly...
experience with enterprise telephony platforms (e.g., AWS Connect, NICE CXone, Genesys, Verint, or comparable solutions...
, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect...
, preferably Verint/Genesys technology, preferred Familiarity with IT Service Management software, preferably ServiceNow...
, optimization, and value realization across platforms including Verint WFM, QM, AQM, Speech and Text Analytics, Performance..., and sustainment expectations across CX performance platforms. Leads the business-side adoption and optimization lifecycle for Verint...
and technical expertise utilizing Verint WFO for forecasting, scheduling, and performance management. Methodology: Proven...
. Summary Provide operational product experience ownership for enterprise Verint Quality Management (QM), Automated Quality... Verint QM, AQM, Speech & Text Analytics, and performance reporting capabilities, or comparable solutions Demonstrated...