with workforce management tools (Alvaria, Verint) RPA certifications (helpful but not required) Contact center experience...
or more years’ experience with software applications such as Microsoft Office, Verint, Salesforce.com and/or Laboratory Information...
Five9 Experience with one or more of the following Workforce Optimization platforms NICE Verint Calabrio Travel 25...
agents work state Management of auxiliaries activities for any Verint related schedule changes 4. Ensures the Split/Skill..., etc., using various tools such as: Avaya, CMS, Verint, IEX, eWFM, Aspect, Impact 360, Basic Erlang B & C Distribution, Queuing...
applications (Verint, Nice) Strong knowledge of contact center metrics Strong knowledge of MS Office applications (Excel, Word...
agents work state Management of auxiliaries activities for any Verint related schedule changes 4. Ensures the Split/Skill..., etc., using various tools such as: Avaya, CMS, Verint, IEX, eWFM, Aspect, Impact 360, Basic Erlang B & C Distribution, Queuing...
and Sharepoint, with familiarity in contact center and back-office quality platforms (CXOne, Verint, etc.). Strong written...
, omnicast, synergis, hd camera, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg...
and Sharepoint, with familiarity in contact center and back-office quality platforms (CXOne, Verint, etc.). Strong written...
: Adheres to approved schedule and arrives to work timely Maintains accurate accounts of time off in both Verint and HR Direct...