, or system outages. Maintain and enhance workforce systems (e.g., NICE IEX, Verint, Aspect) to improve forecast accuracy...
such as Verint, NICE IEX, Aspect, Calabrio, Genesys WFM, or similar platforms is preferred. Proficient in Microsoft Excel...
systems, relational databases, and technology supporting contact center or back-office operations;experience with Verint...
systems, relational databases, and technology supporting contact center or back-office operations;experience with Verint...
personnel required · Proficient in Microsoft Word, Excel, including PowerPoint required · Comprehensive knowledge of Verint...
such as NICE IEX, NICE CXone WFM, Verint, Calabrio, Genesys WEM, or similar technologies Strong analytical skills with advanced...
such as NICE IEX, NICE CXone WFM, Verint, Calabrio, Genesys WEM, or similar technologies Strong analytical skills with advanced...
such as NICE IEX, NICE CXone WFM, Verint, Calabrio, Genesys WEM, or similar technologies Strong analytical skills with advanced...
-time service risks Maintain accurate WFM system data (e.g., Calabrio, NICE, Verint) Support forecasting processes through...
, Verint, and March Networks knowledge preferred Banking experience a plus Valid driver's license Ability to maintain...