Knowledge of Workforce Management and Telephony tools such as Verint, Blue Pumpkin, and CISCO Start your journey...
, and professionalism. Must be proficient in all technology, including Verint, Blue Pumpkin, Report Portal, SmartWriter, Eport, CentreVue...
) Other Skills: Experience working with NICE, Verint, Oaysis and/or other call quality recording software and evaluation technology...
/ Advantageous Qualifications Vendor certifications in multiple IDS, ACS, and CCTV systems Software House CCURE, Verint, MDI, AMAG...
and with multiple customer programs Desired / Advantageous Qualifications: Software House CCURE, Verint, MDI, AMAG Symmetry, Bosch...
schedule adherence, and quality monitoring of assigned ACRs. Assist ACRs in understanding and using EPIC EMR, Verint...
/Scorecard- Quality conference calls, Spot check Audits and score card Prep-Tableaus, Metrics Review, Verint Mattersight... service experience Preferred Qualifications Knowledge of: Healthcare industry Call Center operations Verint, CMS, Call...
), Microsoft Teams, Genesys, Verint voice call recording systems, etc. Systems-level infrastructure knowledge, including...
design and management of multi-cluster Cisco Unified Telephony (Call Manager Suite), Microsoft Teams, Genesys, Verint voice...
management technologies (i.e. Verint, NICE IEX, eWFM Aspect, Calabrio etc.) Experience with BPOs Our cash compensation amount...