Senior Customer Care Associate
/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys...
/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys...
with Verint Community software or similar online community platforms. Track record of building networks of advocates or champions...
Extensive knowledge in Verint, Avaya, CMS or related call center, phone and workforce systems Extensive knowledge...
tools for example NC4 and VCC 1+ years of SOC experience 1+ years of experience with MAStermind, Lenel, Verint...
: Verint / March Networks, Alarm Systems: Bosch / DMP / Pacom. · Advanced experience manipulating large datasets using Excel...
activities, adjust schedules, and perform daily trend analysis for call management. Utilize Verint to identify associates...
with WFM platforms (Assembled, Tymeshift, Playvox, NICE, Verint, or similar) Strong SQL skills for data extraction...
camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect, vms, securos, Electrical wiring...
-on expertise in omnichannel Contact Center platforms (Genesys, NICE, Verint, Cisco) and IVR systems. Solid understanding of SIP...
and services. Working knowledge of Workstation, Verint, and FDR systems. All internal employees... in complaint resolution management and/or Fair Lending compliance Strong working knowledge of Workstation, Verint, and FDR...