troubleshooting tools (e.g., Wireshark, FFmpeg, debugging IDEs) and ticketing/CRM systems (e.g., Zendesk, Salesforce). Excellent...
services as directed and ensure they are properly documented in Zendesk in a timely manner 10. Participates in court hearings...
preferred. Experience with support tools and platforms such as Salesforce, Jira, Zendesk, or similar. Proven ability to lead...
, FFmpeg, debugging IDEs) and ticketing/CRM systems (e.g., Zendesk, Salesforce). Excellent communication skills, with the...
, Zendesk, ensuring timely and effective support delivery. Communications are primarily conducted via email, leveraging Zendesk...., Zendesk) Confidence in public speaking and presenting updates during HR meetings or calls. Exceptional customer service...
is a strong advantage. Experience with Salesforce CRM and various customer success tools such as Zendesk, HubSpot, MixPanel and Gainsight...
Management (ITSM) & Governance Implement and manage ITSM processes (incident, problem, change, request) using tools like Zendesk... Networking Basics: TCP/IP, VLANs, VPN, Wi-Fi troubleshooting ITSM Platforms: Zendesk, ServiceNow, Jira, or similar Web...
. Proficiency with HRIS, case/service management, and analytics tools (e.g., Workday or PeopleSoft;ServiceNow or Zendesk;Excel...
), and shared inbox ticketing systems (Zendesk/Front) into a proprietary software stack. Experience in hybrid businesses...
environments using platforms such as Zendesk, Aircall, or other service tools. Experience working with global teams or distributed...