, with at least 1-3 years in a leadership or supervisory role. Proficiency in workforce management software (e.g., Verint, Genesys...
between multiple internal systems (CRM, Payment, etc.) and the Contact Center (Genesys Cloud). We are seeking a talented professional...
with platforms such as Genesys, NICE CXone, Five9, or similar is a plus. Strong analytical skills and proficiency in Microsoft...
with BI tools (Databricks, Looker) and CX platforms (Kustomer, Genesys) to track performance in real-time. Process Design...
in Genesys Cloud CX or similar enterprise-level WFM stacks. Strong understanding of operational metrics and their direct...