Contact Center Wfm & Workforce Planning Lead (Hybrid) (Cundinamarca)
Tink is looking for a skilled professional to support the functionality of Genesys WFM software in Bogotá...
Tink is looking for a skilled professional to support the functionality of Genesys WFM software in Bogotá...
to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms...
to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms...
expert integrating Genesys platforms with GCP-based AI services, leveraging the RASA framework as a corecomponent to build... and conversational performance Integrations & APIs Design and implement RESTful APIs, microservices, and middleware Integrate Genesys...
, configuration, development) Expertise in Talkdesk Studio (IVR flows, routing, automation) Proven skills in Genesys Cloud CX...
: 3 years of experience working with the LiveVox, NiCE, Genesys, Five9, Alvaria, TCN or similar. Knowledge of cloud...
as needed. Nice to Have Experience with AWS Connect, Genesys Cloud, NICE CXone, Five9, or RingCentral contact center platforms...