Technical Support Representative L1
PCs Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow...
PCs Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow...
, SharePoint, MSOffice Monitoring: AppNeta, Wireshark ITSM Platforms: ServiceNow Security: Endpoint protection, vulnerability...
PCs Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow...
, Admin Access of the Laptop , RJ45 port on Laptop Experience of ticketing tools (ServiceNow / Remedy etc.) additional...
was acquired by ServiceNow where they went on to run most of the platform for the last few years - including AI Chat, mobile...
Support incident and request management via ServiceNow, ensuring SLA adherence and root cause analysis Work closely...
audits. Track findings in GRC tools (Archer, ServiceNow, or similar). Regulatory Compliance: Ensure adherence to frameworks...
, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2... (Zendesk, Jira, ServiceNow). Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS...
GRC, ServiceNow, LogicManager). Partner with IT/security on cyber risk reviews and vendor risk assessments. Reporting... for data manipulation and reporting. Hands-on experience with at least one GRC or risk platform (Archer, ServiceNow...
como SolarWinds y ServiceNow. Habilidades orientadas al cliente para la gestión de incidencias, cambios, requerimientos y generación...