, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2... (Zendesk, Jira, ServiceNow). Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS...
Support incident and request management via ServiceNow, ensuring SLA adherence and root cause analysis Work closely...
, Looker, Grafana, and ticketing systems like Zendesk, ServiceNow, and Jira. Strong analytical skills with experience using...
. Familiarity with ServiceNow or similar ITSM tools. Knowledge of DevOps practices and CI/CD pipelines (preferred). Benefits...
) and fixing (T2) Insights BI queue monitoring in ServiceNow and ticket resolution ServiceDesk activities’ management Experience...
communication skills Experience with CI/CD pipelines monitoring (T1) and fixing (T2) Insights BI queue monitoring in ServiceNow...
it into meaningful reports. Experience with application support tools (e.g., ServiceNow). Preferred: Knowledge...
., SQL Server, Oracle PL/SQL). Experience with support tools (e.g., ServiceNow). Hands-on experience with Java development...
to sales operations and/or marketing portfolio or Lead to Cash Experience with D365, Salesforce, SAP and ServiceNow... in project management Knowledge of GBS structure is a plus Knowledge of IT structure and ServiceNow is a plus Experience...
, and Exchange. Experience with ServiceNow or comparable ITSM Systems. Excellent troubleshooting and analytical skills, with the...