Customer Service Agent (English/ French) (Bogotá)
and experience - Zendesk, LiveAgent or Jira experience is a plus **Work Conditions** - Remote, work-from-home - Must work...
and experience - Zendesk, LiveAgent or Jira experience is a plus **Work Conditions** - Remote, work-from-home - Must work...
- Zendesk, LiveAgent or Jira experience is a plus Work Conditions - Remote, work-from-home - Must work from Bogotá, Colombia...
that power our platform — working with tools like Zendesk, Postman, FullStory, and SQL to diagnose and resolve issues... and post-launch support. - Document resolutions and update internal Zendesk macros and knowledge base articles. - Identify...
, with proficiency in Notion, Slack, GSuite and Zendesk, and the ability to collaborate asynchronously and adapt to evolving systems...
level of accuracy - VBA macros a plus - Extensive knowledge of Zendesk or similar CMS - Ability to create reports ind...
. You will employ general support methodologies while developing proficiency in using tools like Zendesk and Jira. With the support..., and ensuring follow-through to resolution. - Meticulously document, process, and track client interactions in Zendesk and JIRA...
actions. - Experience with ticketing workflows;Zendesk experience is preferred. - Proficiency in Microsoft Excel and Office...
that power our platform — working with tools like Zendesk, Postman, FullStory, and SQL to diagnose and resolve issues.... - Document resolutions and update internal Zendesk macros and knowledge base articles. - Identify recurring issues and propose...
, ideally in a SaaS company - Strong command of tools like Salesforce, HubSpot, Zendesk, and Retool - C1 or C2 English level...
. Customer interactions happen within Zendesk, and occasionally over phone calls (Zoom) or chat. TSEs also spend time updating... experience with enterprise software in a related industry - Experience using Zendesk and JIRA - Experience updating technical...