& Resolution: Handle 50-100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout. Respond to inquiries... with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud). Strong typing and multitasking skills. Proficiency...
support is preferred. Tools and Software: Familiarity with SaaS tools like Zendesk, Intercom, or similar support systems...
with Zendesk (Support/Talk/Guide). APIs & integrations: hands-on with REST APIs, webhooks, and basic payload mapping/testing (e.g..., and troubleshooting data discrepancies. Preferred Qualifications Zendesk administration expertise: roles/permissions, SLAs, triggers...