and define and implement innovative solutions. Provide outstanding customer support using tools such as Zendesk, Jira... PCs Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow...
(e.g., Salesforce, Zendesk, Gainsight). Experience in FinTech, SaaS, or Payments. Exposure to scripting languages...
Erfahrung mit Tools wie Salesforce, Zendesk oder Confluence ist ein Plus, aber kein Muss Lust, in einem internationalen Setup...
Erfahrung mit Tools wie Salesforce, Zendesk oder Confluence ist ein Plus, aber kein Muss Lust, in einem internationalen Setup...
Zendesk and Jira tickets, providing timely, consistent, and clear follow progress updates to customers Producing test case... troubleshooting skills, as well as experience with Jira, Zendesk, and ReTool Experience testing the different platforms we support...
: Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout. Respond to inquiries... with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud). Strong typing and multitasking skills. Proficiency...
, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2... (Zendesk, Jira, ServiceNow). Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS...
, competent in data entry, MS Office including advanced Excel, familiarity using ticketing tool (Zendesk) and HR technology (SAP...
, ITIL, and COBIT is beneficial. Proficiency with ticketing systems, including Zendesk, Jira, and Salesforce...
and subscription-based models. Knowledge of additional CX or RevOps tools (e.g., Zendesk, Intercom, Gainsight, or similar)....