and model landscapes (e.g. Cognigy, Salesforce Service Cloud, Genesys) You collaborate with a wide range of stakeholders... with platforms such as Cognigy, Salesforce Service Cloud, or Genesys Model Evaluation & Analytics You are adept in defining...
-on with Salesforce Service Cloud and Genesys (or equivalent), confident in reporting, routing, and analytics as well as fluent in KPI...
global Genesys Cloud based Contact Center Solutions at ZEISS. Your responsibilities will encompass a balanced blend... Genesys Cloud solutions and integrating them with CRM and existing backend systems. As a Application Consultant...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
(Genesys, NICE, Avaya, Cisco, Amazon Connect, or similar) Proven track record in delivering large-scale telephony/UC...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
system in Power BI and Genesys for all Inside Sales activities to ensure full transparency across all countries. You define... and monitor all relevant KPIs (lead handling, contact rates, pipeline conversion, activity levels) within MSD and Genesys...
the roadmap, focusing on service processes at the interface of Salesforce Service Cloud, Genesys and SAP Drive the design... You are skilled in contact center and service processes, with expertise on leveraging contact center (Genesys) and ERP (SAP...