Analyst, QA, Americas
-B2) Técnologia y Sistemas: GENESYS, HCM, HDMS, GOC, MS Office. Excelentes habilidades de redacción y comunicación...
-B2) Técnologia y Sistemas: GENESYS, HCM, HDMS, GOC, MS Office. Excelentes habilidades de redacción y comunicación...
Manejo de herramientas WFM Verint, Genesys, Aspect u otras. Excel avanzado tablas dinámicas, fórmulas, análisis...
). Conocimientos: Manejo de herramientas WFM (Verint, Genesys, Aspect u otras). Excel avanzado (tablas dinámicas, fórmulas, análisis...
, Genesys, Salesforce etc.). Conocimiento deseable en APIs, CRM, integración de canales y tecnologÃas emergentes. Capacidad...
, Genesys, Salesforce etc.). Conocimiento deseable en APIs, CRM, integración de canales y tecnologÃas emergentes...
. Strong understanding of Talkdesk or similar CCaaS platforms (e.g., Genesys, NICE CXOne, Five9). Proven ability to manage large-scale...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
leads through to resolution Working with monitoring systems such as Genesys, NICE, Verint or other solutions Proficient...
environments. SaaS industry experience with top CX/CRM brands (such as Salesforce, ServiceNow, Genesys) strongly preferred...
center infrastructure, including Genesys and other communication tools. Execute and assist with maintenance windows.... Understanding of networking fundamentals (TCP/IP, LAN/WAN, VLANs, wireless). Experience supporting Genesys or similar contact...