, Zoom, Cisco, Genesys or enterprise communication solutions. Excellent negotiation and business development skills. Strong...
and interpersonal skills. Ability to analyze circuits using circuit simulation software (ie. ADS, Pspice, Ansoft, HFSS, Genesys...
(Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros) and CCaaS solutions (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr...
platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect Hands‐on with Contact Lens analytics, Workforce Management, or WFO...
, Microsoft, Siebel, SAP, Pegasystems, Cisco, Genesys, or other telephony/CRM platforms. Conversational AI, generative...
systems (e.g., NICE, Verint, Playvox, Genesys, or Aspect). Experience with Business Intelligence software such as Looker...
) and relevant software. Preferred Experience with contact center reporting and advanced operational metrics. Genesys Cloud...
Knowledge of international research standards, including FAO, Genesys or ISO. Intermediate English (B2). Intermediate MS...
., NetSuite, SAP, Workday, Salesforce, Genesys, Oracle, or Aspect). Experience using tools like dbt (or comparable transformation...
understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft...