and oversee the successful implementation and optimization of the Genesys and Salesforce platforms. This position will lead... in planning, execution and optimization after the implementation of Genesys tools (routing, IVR, interaction with staff, analysis...
- Experience with BI, Service Now and Genesys an asset - Ability to create reports in Excel and forecast results - Attention...
and oversee the successful implementation and optimization of the Genesys and Salesforce platforms. This position will lead... in planning, execution and optimization after the implementation of Genesys tools (routing, IVR, interaction with staff, analysis...
and oversee the successful implementation and optimization of the Genesys and Salesforce platforms. This position will lead... in planning, execution and optimization after the implementation of Genesys tools (routing, IVR, interaction with staff, analysis...
and oversee the successful implementation and optimization of the Genesys and Salesforce platforms. This position will lead... in planning, execution and optimization after the implementation of Genesys tools (routing, IVR, interaction with staff, analysis...
successful implementation and optimization of the Genesys and Salesforce platforms. This position will lead a large-scale multichannel contact... implementation of Genesys tools (routing, IVR, interaction with staff, analysis) and Salesforce (case management, comprehensive...
, maintenance, and Level 3 support of enterprise applications that power our contact center operations across Cisco and Genesys..., and VXML application development. Work with Genesys Platform SDK (PSDK) for integration with Genesys contact center...
in a supervisory or managerial role. Proficiency in WFM tools (Verint, NICE, Aspect, Genesys, or equivalent) and advanced MS Excel...
to analyze circuits using circuit simulation software (ie. ADS, Pspice, Ansoft, HFSS, Genesys, Microwave Office, Matlab, Mathcad...
such as Genesys or NICE IEX is a must. Proficiency in SQL and Python are a plus. Strong attention to detail, critical thinking...