to analyze circuits using circuit simulation software (ie. ADS, Pspice, Ansoft, HFSS, Genesys, Microwave Office, Matlab, Mathcad...
, configuration, development) Expertise in Talkdesk Studio (IVR flows, routing, automation) Proven skills in Genesys Cloud CX...
Ecosystem including: Zendesk, Genesys Cloud, Custom Applications, and integrations. You will be the first point of contact...
Ecosystem including: Zendesk, Genesys Cloud, Custom Applications, and integrations. You will be the first point of contact...
and understanding of the Genesys platform. Basic knowledge of Voice Infrastructure is a plus. Additional Qualifications Excellent...
and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems Manage technical setup including... Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar) Strong understanding of system...
and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems Manage technical setup including... Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar) Strong understanding of system...
center infrastructure, including Genesys and other communication tools. Execute and assist with maintenance windows.... Understanding of networking fundamentals (TCP/IP, LAN/WAN, VLANs, wireless). Experience supporting Genesys or similar contact...
, maintenance, and Level 3 support of enterprise applications that power our contact center operations across Cisco and Genesys..., and VXML application development. Work with Genesys Platform SDK (PSDK) for integration with Genesys contact center...
software specifically for contact center environments. Familiarity with major contact center platforms such as “Genesys, Cisco...