Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect. Hands-on with Contact Lens analytics...
. Strong understanding of Talkdesk or similar CCaaS platforms (e.g., Genesys, NICE CXOne, Five9). Proven ability to manage large-scale...
leads through to resolution Working with monitoring systems such as Genesys, NICE, Verint or other solutions Proficient...
environments. SaaS industry experience with top CX/CRM brands (such as Salesforce, ServiceNow, Genesys) strongly preferred...
center infrastructure, including Genesys and other communication tools. Execute and assist with maintenance windows.... Understanding of networking fundamentals (TCP/IP, LAN/WAN, VLANs, wireless). Experience supporting Genesys or similar contact...
-on experience administering workforce optimization or contact center platforms (NICE, Verint, Calabrio, Genesys, Five9... environment. Certifications in relevant tools or technologies (UiPath, NICE, Genesys, AWS, SQL/BI certifications). The...
and/or workforce management environment systems, terminology and processes. Genesys or WFM System experience preferred Technical...
Technology: Strong understanding of Unified Communications (UCaaS) and Contact Center (CCaaS) technologies (e.g., Genesys, NICE...