ticketing systems (e.g., ServiceNow), troubleshoot failures, and restore services within SLAs. Perform root cause analysis..., and performance tuning). Proficiency in SQL for data validation and debugging. Experience using ticketing systems (e.g., ServiceNow...
-oriented, and able to work independently. Familiarity with tools like ServiceNow, MS Office 365, Windows, iOS. Legal...
. Experience of using Azure DevOps, ServiceNow to manage support activities. Role Designation 2015ASRCON Senior Consultant...
, Viva Engage, Power Platform Maintain and support licensing model and related processes Actively manage ServiceNow ticket...
of experience in similiar position Demonstrate experience working with HR technologies such as Workday and/or ServiceNow. Display...
and DB2/400 (SQL, Query/400). Experience with incident management tools (ServiceNow, Jira). Familiarity with change control... tools (ServiceNow). Soft Skills Strong analytical, troubleshooting and detail-oriented mindset. Calm under pressure...
and ServiceNow for backlog and incident tracking, supporting Agile delivery practices. Communication: Present findings clearly...
(quarterly and on-demand). Validate queue hygiene and proper ticket categorization within ServiceNow. Ensure smooth... with on-site and client teams during after-hours incidents, ensuring communication and incident documentation in ServiceNow...
practices and service management tools (e.g., ServiceNow). Skills & Attributes Strong analytical and problem-solving skills...
delivery. Expertise in using project management methodologies and software, Jira, ServiceNow Portfolio Management, Smartsheet...