(quarterly and on-demand). Validate queue hygiene and proper ticket categorization within ServiceNow. Ensure smooth... with on-site and client teams during after-hours incidents, ensuring communication and incident documentation in ServiceNow...
practices and service management tools (e.g., ServiceNow). Skills & Attributes Strong analytical and problem-solving skills...
ServiceNow Ø Certifications: StoneBranch scheduling Certification preferred Here at Atos, diversity and inclusion...
. Proficient in Microsoft Office, especially Excel, and data processing tools. Familiarity with Workday, ServiceNow, or other ERP...
delivery. Expertise in using project management methodologies and software, Jira, ServiceNow Portfolio Management, Smartsheet...
certifications. Desired: Experience with ServiceNow or similar incident/change management tools. At least 5 years of experience..., CCE, Contact Center, Telephony, IVR, SBC, Recording, WFM, Voice, ServiceNow, ITIL, PMP Minimum 5 years of experience...
and corrections through ServiceNow, ensuring timely resolution and escalation when needed. Review, validate, and process monthly... lifecycle activities, ensuring accuracy and compliance in Workday. Serve as first-line support for HR cases via ServiceNow...
with L3 teams on Incident/Problem Management. Document and escalate issues via Jira/ServiceNow. Requirements 3+ years... with L3 teams on Incident/Problem Management. Document and escalate issues via Jira/ServiceNow....
to work independently with minimal supervision Experience with ServiceNow HR Ticketing system Experience with Google...
), and systems like ServiceNow, Remedy, and OTRS. Proficient use of SharePoint and the Microsoft Office Suite. Desirable: ITIL...