Tier 2 Technical Support Agent (Graveyard Shift)
all steps, resolutions, and communications clearly (e.g., Zendesk, ServiceNow) Escalate unresolved issues to subject matter...
all steps, resolutions, and communications clearly (e.g., Zendesk, ServiceNow) Escalate unresolved issues to subject matter...
, ServiceNow) to create the best employee experience for the Thales population. Main Responsibilities 1. Operational Leadership..., ServiceNow, and document management platforms to drive Employee Self-Service and data integrity. 4. People & Budget Management...
, Azure DevOps, ServiceNow) Familiarity with agile methodologies (Scrum or Kanban) Desired ISTQB Foundation Level... tools (JIRA, Azure DevOps, ServiceNow) Familiarity with agile methodologies (Scrum or Kanban)...
with corporate platforms (ERP, CRM) such as Salesforce, SAP, Oracle, ServiceNow, etc. Understanding of microservices architecture...
Service and Support: ServiceNow, Jira, Azure DevOps Nice to have: Experience with APM tooling (Dynatrace, AppInsights...
tools (ServiceNow ) · Strong analytical, communication, and stakeholder coordination skills. Benefits Employees...
with external vendors to ensure accuracy of reporting and invoicing. Process vendor invoicing payments. Respond to ServiceNow...
(Azure AD), Intune, M365 Admin Console, and Exchange. Experience with ServiceNow or comparable ITSM Systems. Excellent...
-on knowledge of load balancers and firewalls desired. Familiarity with ITIL standards and technologies (ServiceNow) Scripting...
supplier onboarding journey in ServiceNow (NextGen), troubleshoot challenges, and drive continuous improvement. Collaboration... management, or accounts payable processes. - Proficiency in ServiceNow, MDG/SAP with at least 2 years of hands-on experience...