in a timely and courteous manner Log, categorize, and prioritize service tickets using the ServiceNow platform Provide basic... issues Experience handling IT support tickets using platforms like ServiceNow, Zendesk, or similar systems Familiarity...
tools such as Jira, ServiceNow, or Zendesk. Background in technical support, helpdesk, or incident response environments...
tools such as Jira, ServiceNow, or Zendesk. Background in technical support, helpdesk, or incident response environments...
, ServiceNow) to create the best employee experience for the Thales population. Main Responsibilities 1. Operational Leadership..., ServiceNow, and document management platforms to drive Employee Self-Service and data integrity. 4. People & Budget Management...
all steps, resolutions, and communications clearly (e.g., Zendesk, ServiceNow) Escalate unresolved issues to subject matter...
, Azure DevOps, ServiceNow) Familiarity with agile methodologies (Scrum or Kanban) Desired ISTQB Foundation Level... tools (JIRA, Azure DevOps, ServiceNow) Familiarity with agile methodologies (Scrum or Kanban)...
with corporate platforms (ERP, CRM) such as Salesforce, SAP, Oracle, ServiceNow, etc. Understanding of microservices architecture...
Service and Support: ServiceNow, Jira, Azure DevOps Nice to have: Experience with APM tooling (Dynatrace, AppInsights...
with external vendors to ensure accuracy of reporting and invoicing. Process vendor invoicing payments. Respond to ServiceNow...
tools (ServiceNow ) · Strong analytical, communication, and stakeholder coordination skills. Benefits Employees...