such as Workday modules, ServiceNow, Bswift, Eightfold, etc. Level of Responsibility: Works under supervision. Decision-making...
, capacity management, and operational continuity). Manage end-to-end incidents and problems in ServiceNow (triage... for ServiceNow user access for PSGL/Viewer, ensuring control compliance. Partner with IT and change teams on releases and updates...
. Ensure proper ticket management in ServiceNow / Jira, including evidence‑based closure and SLA compliance. 2. Reliability... pipelines, automation. Scheduling and operations: Control‑M. ITSM: ServiceNow, Jira. Quality and security: SonarQube...
native analytics tools Collaboration Tools Office, Teams, ticket management tools (Jira, ServiceNow, or similar) Soft...
in the corporate ITSM tool (e.g., ServiceNow), ensuring timely escalation to resolver groups. Execute recovery playbooks... Backup & Replication;integrity validations and recovery testing. Ticket management: ServiceNow or other ITSM tools...
, capacity management, and operational continuity). Manage end-to-end incidents and problems in ServiceNow (triage... for ServiceNow user access for PSGL/Viewer, ensuring control compliance. Partner with IT and change teams on releases and updates...
tools such as ServiceNow, SAP Solution Manager, Jira, and Confluence. Knowledge of SAP S/4HANA and SAP Fiori applications...
) Accounts Receivable (AR) Asset Accounting (AA) Financial close processes Ensure proper ticket management in ServiceNow..., SD SAP operations within AMS environments SAP batch processing and monitoring ITSM tools: ServiceNow, Jira SAP...
, capacity management, and operational continuity). Manage end-to-end incidents and problems in ServiceNow (triage... for ServiceNow user access for PSGL/Viewer, ensuring control compliance. Partner with IT and change teams on releases and updates...
environments: ServiceNow SAP Solution Manager Jira / Confluence Knowledge of SAP S/4HANA and SAP Fiori applications...