Support Engineer
Practices / Tools, ITIL, Google, ServiceNow, and JIRA suite (VM) Good understanding of overall application infrastructure...
Practices / Tools, ITIL, Google, ServiceNow, and JIRA suite (VM) Good understanding of overall application infrastructure...
. Experience using project tracking, QA, or defect management tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar...
service experience in a call center or similar environment Experience using ticketing tools such as ServiceNow or Salesforce...
strategies. Familiarity with ITSM tools (ServiceNow, JIRA, Zendesk or similar). Excellent communication and customer-facing...
, or Professional Services platforms. Experience with tools such as Jira, ServiceNow, FreshService, or similar platforms. SQL, Apex...
) and Operational Level Agreements (OLAs). Monitor and optimize support workflows within ServiceNow to ensure supporting staffs highly...
in the corporate ITSM tool (e.g., ServiceNow), ensuring timely escalation to resolver groups. Execute recovery playbooks... Backup & Replication;integrity validations and recovery testing. Ticket management: ServiceNow or other ITSM tools (logging...
and document analysis. Experience with SAP ECC and/or S/4HANA. Experience using ticket management tools (ServiceNow, Remedy, Jira...
Other tools: Axis, Scheduler, Maven, Anypoint, Runtime Manager, API Manager Support Tools: Jira, ServiceNow, Control‑M...
Collaboration Tools Office, Teams, ticket management tools (Jira, ServiceNow, or similar) Who You Are Soft Skills Problem...