(oral and written). Proficiency in ticketing platforms (Zendesk, Intercom, Botmaker) and CRM systems. Genuine empathy...
with a ticketing system (Zendesk, Service Now, etc). A passion for learning and doing new things in a fast-paced environment...
Experience using other applications such as Slack, Zendesk, Jira, Looker is a plus Additional Information...
, ensuring every interaction feels seamless and premium Utilize leading CX technology (e.g., Shopify, Gorgias, Zendesk...
and community management. Intermediate knowledge of CRM systems (e.g., Zendesk, Salesforce preferred). Intermediate knowledge...
, and digital TV technology Experience with Zendesk preferred Proficiency with G Suite and demonstrated competency in learning...
: You are technically competent at troubleshooting. Tools: Proven experience with ticketing systems (e.g., Jira, Zendesk, HubSpot...
(i.e., Zendesk, Ironclad, Slack, Google Drive, Adobe, Brightflag, etc.) Knowledge of legal terminology, practices, and documentation...
at troubleshooting. Tools: Proven experience with ticketing systems (e.g., Jira, Zendesk, HubSpot) and an understanding of Support KPIs...
) An understanding of Rest APIs, including the ability to troubleshoot Experience with Jira, Confluence, and Zendesk Familiarity...) to solve customer problems Experience with Jira and Zendesk SQL knowledge Able to troubleshoot networking and communication...