Customer Support Specialist
to clients via phone, email, chat, or via client CRM software ie. Zendesk. Address customer inquiries, concerns, and issues...
to clients via phone, email, chat, or via client CRM software ie. Zendesk. Address customer inquiries, concerns, and issues...
, Marketo/HubSpot, Zendesk, Gainsight, Netsuite. CA-DNP Our commitment to you! BMC's culture is built around its people...
such as CRMs (e.g. Hubspot, Attio, Salesforce), Support triage (e.g. Zendesk), data warehouses (e.g. Databricks, Snowflake), and BI...
). Proficiency in ticketing platforms (Zendesk, Intercom, Botmaker) and CRM systems. Genuine empathy to treat users with the care...
and team performance. Experience with Zendesk, Jira, Salesforce, HubSpot, Talkdesk, or similar platforms is highly preferred... and reporting capabilities Experience with Zendesk, Jira, Salesforce, HubSpot, Talkdesk, or similar platforms Familiarity...
skills. Comfortable operating in high-speed, constantly evolving environments. Experience with tools like Zendesk, Intercom...
platforms such as Gorgias, Zendesk, or Intercom Strong understanding of KPIs, SOPs, QA systems, refunds, chargebacks...
, ZenDesk telephony integration, and front desk operator consoles Oversee the end-to-end lifecycle of phone numbers, including... E911, ZenDesk telephony integrations, front desk/operator attendant consoles, and workforce management platforms...
Experience using CRM or ticketing tools such as Zendesk, Salesforce, Freshdesk, or similar Flexible schedule availability...
workflows. Nice to haves Experience using Hubspot, Metabase, or Zendesk. Independent analytical skills using SQL or Python...