Real Time Analyst
level of MS Excel/Google sheets Tableau knowledge Ability to design, create and set-up Zendesk reports, and overall...
level of MS Excel/Google sheets Tableau knowledge Ability to design, create and set-up Zendesk reports, and overall...
internally at Peek by sharing customer feedback using Zendesk processes. - Learn Peek's rapidly evolving products;contribute... fluency- Interest in the travel/tourism industry- Experience working within ZenDesk or other support tooling- Experience...
communication skills- Strong computer and phone skills, with experience in Zendesk Professional Suite and Shopify- Exceptional time...
, Zendesk, Teams, and Outlook- Team player in discrepancy resolution, with freight rating and accessorial understanding...
operations but also strategically planning for the future.Manage all support channels like Zendesk support tickets and help...
Qualifications- Experiencewithticketingsystems(e.G., Jira,ServiceNow,Zendesk). - Knowledgeofnetworkingfundamentals(TCP/IP, DNS, VPN...
systems (e.g., Zendesk, JIRA, CRM systems)- **Impeccable Attention to Detail** (This is critical to the role!)- Excellent...
platforms such as Gorgias, Zendesk, or Intercom Strong understanding of KPIs, SOPs, QA systems, refunds, chargebacks...
, ZenDesk telephony integration, and front desk operator consoles Oversee the end-to-end lifecycle of phone numbers, including... E911, ZenDesk telephony integrations, front desk/operator attendant consoles, and workforce management platforms...
Experience using CRM or ticketing tools such as Zendesk, Salesforce, Freshdesk, or similar Flexible schedule availability...