organization. You will serve as Sonova's primary business subject matter expert for the Calabrio Workforce Management module... requirements. Develop and maintain employee schedules in Calabrio Workforce Management, balancing forecasted demand, service...
) required (NICE, Calabrio) Must have the ability to demonstrate strong analytical skills, with emphasis on forecasting...
appropriate tools, i.e., Calabrio phone recordings, registration audit tools, etc., to provide quantitative and qualitative...
and with the recent Thoma Bravo acquisition and merger with Calabrio-you will play a key role in supporting integration activity...
appropriate tools, i.e., Calabrio phone recordings, registration audit tools, etc., to provide quantitative and qualitative...
platforms, or automated scoring systems (from platforms such as Calabrio, Verint, Nice, or similar platforms). Demonstrated...
(Calabrio, Redbox) Emergency services platforms (RedSky) Reporting and administration tools (Variphy, Akkadian, CDR / SNMP...
, Calabrio, Playvox, etc.)-with an emphasis on translating operational needs into platform requirements and governance. Strong...
Five9 Experience with one or more of the following Workforce Optimization platforms NICE Verint Calabrio Travel 25...
(e.g. Calabrio, Zendesk) systems. Customer-first mindset, proactively driving improvements to the end-user and customer...