-obsessed problem solver who leverages multiple data sources, including customer experience (CX) data (NPS & CSAT), primary..., and tracking progress against solutions. What You Will Do Lead strategic customer research, utilizing CX Feedback, NPD market...
programs. Manage and resolve payment disputes and fraudulent cancellation claims. Proactively follow up with low CSAT... and consistency. Operations & Process Optimization Identify operational gaps and implement solutions to improve response times...
and implementing self-service business intelligence (BI) solutions or data products. Highly quantitative with advanced hands... Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data...
and implementing self-service business intelligence (BI) solutions or data products. Highly quantitative with advanced hands... Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data...
to continuously improve CSAT Drive adoption of AI capabilities across Google Workspace, Atlassian, and Slack, in partnership... solutions. Lead, Communicate, and Scale Build and lead a high-performing global Workplace Technology team, setting clear...
accountability. Monitor BPO partner performance through metrics like handle time, SLA adherence, quality scores, CSAT..., and compliance. Identify gaps and partner with vendor leadership to implement solutions that drive continuous improvement...
and ready for long-term success. Train and enable client teams, ensuring they can operationalize and scale CLEAR's solutions... success: Time to launch Adoption milestones Customer experience at handoff (CSAT) What you're great at: 5+ years...
Promoter Score (NPS), Customer Satisfaction Score (CSAT), Service Level Agreements (SLA) and other productivity metrics... solutions. Partner globally to scale improvements. Track ROI and business impact. Crossfunctional Collaboration...
controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive... the high-level needs of this diverse set of stakeholders into concrete, scalable data solutions, and align competing asks...
organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation... client-focused relationships before we build unique solutions that blaze past expectations. Originally founded...