), and Customer Satisfaction (CSAT). We are seeking a professional with a strong background in Life Insurance Operations, a tech-savvy.... Analyze and optimize key call center metrics, focusing on AHT, FCR, CSAT, and containment rates through AI and automation...
that unify the client experience across departments and apply strong problem-solving skills to deliver effective solutions..., consulting, CX, and CSAT within a SaaS company Able to comfortably dive into any area of the business or product, understand...
, Net Promoter Scores (NPS), Customer Satisfaction (CSAT), loyalty, and retention goals. This position plays a critical... and exceed customer satisfaction and loyalty metrics, including 5-star Google reviews, NPS, and CSAT scores. Ensure a customer...
. The platform also saves HR professionals countless hours managing and supporting various point solutions. Using..., and 98 CSAT ratings from members. Forma is backed by Emergence Capital and Ribbit Capital and has received numerous awards...