Join a Microsoft-focused Managed Service Provider offering a full range of IT solutions. The team... solutions. This role is responsible for managing day-to-day activities within the project team, ensuring effective execution...
transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through..., and feedback. Make necessary adjustments to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5. Qualifications...
solutions that we give to clients. You will architect service experiences across digital and technical domains bringing together... value to customers Manages discovery efforts and market research to uncover customer solutions and integrate them into the...
, and Engineering to deliver holistic, durable solutions that scale. Establish system and design principles for how we build, buy..., and operate Seller Systems - ensuring we select the right long-term solutions, not short-term patches. Guide architecture...
focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging... on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage...
growth through coaching and mentoring Monitor the health of our KPIs (CSAT, SLAs, etc) Lead your team to hit KPIs through... and recommend data backed (quantitative and qualitative) solutions from people to process to product Instrument implementation...
solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining... services company and possess the capability to represent a diverse array of solutions including business strategy, experience...
, digital revenue growth.;Customer outcomes: CSAT, NPS, customer health score, references/case studies.;Operational excellence..., we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills...
and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions...), CSAT (Customer Satisfaction), and NPS (Net Promoter Score) to measure and improve service performance. Technology...
, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role... Engineer, you'll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You'll design...