of Ulta Beauty’s customer-facing AI Agent/Assistant solutions that enable self-service, automated inquiry resolution..., voice, and agent-assist solutions. Partner with Technology, Data Science, and Digital teams to refine models...
-to expert on our product, gaining a deep understanding of each customer’s business goals, challenges, and the solutions... that you and your team hit and exceed industry benchmarks for key functional metrics (e.g. NRR, GRR, CSAT, TTV, Adoption) through strategic...
transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through... to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5. Instructional design: Designing engaging, interactive...
, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions... adjustments to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5. Instructional design: Designing engaging...
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies... solutions. Working directly with customers, Business Development Managers, Account Managers and Product Development teams...
transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through... to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5. Instructional design: Designing engaging, interactive...
and customer experience goals. Define, track and improve global success metrics — SLAs, CSAT, MTTR, automation rate, and process... solutions within IT service management frameworks. Strong expertise with tools such as Zendesk, Power BI, Tableau, and workflow...
but not limited to Revenue, Billable Bookings, and customer satisfaction (CSAT). AWS Global Services AWS Global Services includes... to understand and articulate AWS services and solutions - Strategic thinking and problem-solving skills - Excellent storytelling...
sale motion. This individual will partner closely with GTM leadership across Customer Experience and Solutions teams... While not required, it's an added plus if you also have: Experience standing up a CSAT/NPS or customer health scoring framework Familiarity...
and report performance across key metrics including hold time, first reply time, customer effort score, CSAT, inbound/solved... & Automation Design and implement solutions that reduce inbound volume by addressing root causes and improving processes...