, and Email Assistants Voice of the Customer with predictive CSAT Omnichannel Automated Quality Management AI-Categorized Intent and Data... around: Predictive CSAT Intent-based root cause analysis Omnichannel quality coverage Coaching at scale with automated QA Personally...
/support, technology solutions, practice development, architecture, and/or consulting Bachelor's Degree in Computer Science.../support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science...
, beneficiaries, agents, and internal customers. Ensuring customer satisfaction (CSAT) and strive to meet service metrics...-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help...
satisfaction (CSAT). The AWS Professional Services organization is a global team of experts that help customers realize... specialty practices, which cover a variety of solutions, technologies, and industries. AWS Global Services includes experts...
employee experience. Develops and maintains solutions with strategic impact for Bayer. Lead or steers POD activity...;Champions CSAT and leads cycle of measuring performance and identifying areas of improvement;Leads vendor management withing...
CSAT Omnichannel Automated Quality Management AI-Categorized Intent and Data Assistant for deep CX insight You’ll help... CSAT Intent-based root cause analysis Omnichannel quality coverage Coaching at scale with automated QA Personally...
, with a strong focus on complex mid-market B2B financial software or comprehensive ERP/SaaS solutions. Demonstrated deep functional..., with the ability to drive cross-functional collaboration. Ability to leverage analytics and performance metrics (CSAT, TTV...
solutions are engineered to meet the highest standards of safety, quality, reliability, and performance, ensuring seamless... NPS/CSAT. Collaborate with Commercial/Contracts on demand planning, pricing levers, shop visit forecasting, and contract...
of solutions purchased as well as identify different areas where our platform can solve customer business challenges. Internally... high CSAT and NPS scores. It is imperative that in talking to our biggest customers you understand all factors in play...
, support) to gather feedback and validate technical solutions. Regularly uses immediate customer feedback loops... throughput. Drives enhancements that improve user satisfaction, engagement, and retention, measured through NPS, CSAT, adoption...