but not limited to Revenue, Billable Bookings, and customer satisfaction (CSAT). The AWS Professional Services organization.... We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies...
, resolution rates, and customer satisfaction (CSAT) scores across different product lines Identify trends and opportunities... with SaaS, Cloud, or Enterprise IT solutions with cross-product dependencies Strong familiarity with ITIL frameworks, SLA...
metrics (response time, resolution rate, CSAT, SLA compliance). Develop and maintain SOPs, troubleshooting guides... solutions. Requirements 5+ years of experience in customer service and technical support leadership roles...
responsibility, employee engagement and development, improving organizational health, delivering customer-centric solutions, managing.... Improve customer NPS by delivering on customer-centric solutions and efficiently resolving customer & regulatory complaints...
between business development and delivery oversight across consulting solutions. Stay current: Rapidly build expertise in CapTech...’s solutions and maintain deep awareness of emerging industry trends, technologies, and market dynamics. Deliver Value: Translate...
provide merchants with customizable, easy to use solutions to help them grow their businesses online through our various apps... Clear, friendly, and helpful communication with users Positive CSAT and contribution to team revenue and review goals...
automation tools and self-service solutions. Track record of improving CSAT, reducing backlog, and increasing first-contact..., including SLA attainment, backlog health, fix timeframes, CSAT, and escalation trends. Provide regular executive updates. Use...
), accelerates time-to-fulfill, raises CSAT/NPS, and improves forecast accuracy by turning demand signals into predictable, planned.../SLOs/XLAs;history of improving MTTR, time-to-fulfill, CSAT/NPS, and adoption at scale. Hands-on experience running VoC...
environment. Oversees execution of large-scale projects: Manages complex projects and programs, develops solutions... planning. Performance Monitoring: Establishes metrics and systems to track success of operational initiatives, including CSAT...
successful implementation of solutions which achieve CBOs while exceeding customer satisfaction (CSAT) expectations. The AWS Professional... requirements and business objectives, designing and implementing tailored cloud solutions. You'll be a key player in the sales...