our reputation in IT support on a national level to a diverse group of clients. VTG offers tech solutions, ranging from managed IT... organizations. Understand client business needs and translate them into effective IT solutions. Conduct needs assessments...
solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates...-channel outreach, including voice, digital, and self-service solutions Develop and optimize collections strategies...
for improvement. You will own the ongoing deployment, maintenance and interpretation of key CX metrics (e.g. NPS, CSAT, CES) to ensure... for identifying, validating and storytelling the top operational drivers of customer sentiment and recommending solutions to address...
clients, ensuring they maximize the value of our marketing and analytics solutions. The CSM will raise client issues... evolution of our automotive solutions. Primary Accountabilities: Manage a portfolio of automotive dealership and group...
performance feedback to help team members achieve key metrics (SLA, CSAT, TTR) Foster a collaborative, high-performance culture... customer issues and develop standardized solutions Document and communicate process improvements Serve as escalation point...
focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging... & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software...
to guide our teams in developing impactful solutions to modernize IT products and solutions for our Federal clients at the... requirements consistent with DoS standards. Measure impact: Define and report product OKRs (adoption, satisfaction/CSAT, cycle...
and technical requirements of proposed project solutions based on project schedules and expectations set with the client Project... Folder Management: Manage and maintain project documentation repositories CSAT Reporting: Deliver and collect client...
into scalable, efficient solutions across the Salesforce ecosystem. This role requires hands-on experience with Salesforce core... with Service Cloud teams on KPIs such as CSAT, AHT, and routing accuracy. Agentforce Responsibilities Support functional...
that improve customer experience. Collect CSAT/CES feedback post-renewal and act on insights to improve process ease and quality... is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain...