that unify the client experience across departments and apply strong problem-solving skills to deliver effective solutions..., consulting, CX, and CSAT within a SaaS company Able to comfortably dive into any area of the business or product, understand...
), and Customer Satisfaction (CSAT). We are seeking a professional with a strong background in Life Insurance Operations, a tech-savvy.... Analyze and optimize key call center metrics, focusing on AHT, FCR, CSAT, and containment rates through AI and automation...
Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're... to this number. Utilization: The percentage of time that you are on the clock and billing time to client tickets. CSAT: Scores filled out...
Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Generalist. We're... to this number Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out...
locations Deliver Program Quality (CSAT, Process Compliance, etc.) Coordinate Field Service Tower Integration activities... to conduct approved CSAT & Program Surveys. Conduct root cause analysis & implement pertinent Customer Service Improvement Plans...
Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator... to this number Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out...
Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're... and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Compensation: Pay...
Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're... and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Compensation: Pay...
a 24x7x365 uptime service Engineering of systems administration-related solutions for various project and operational needs..., Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution...
Migration, Previous experience with Veeva or laboratory solutions in pharma will be preferred (1.) To adhere to quality... standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call...